Today MacMall delivered me a new MacBook Pro. It is a brick. Won’t boot, right out of the box. I called MacMall. They told me it is Apple’s problem, not theirs, they’re just a reseller. After complaining vociferously for half an hour, they agreed to repair it. So now I get a refurbished computer for the price of a new one. They refused to replace it, they refused to let me return it.
Their rationale? I quote:
If you asked a friend to buy something for you in a foreign country and they brought it back and it didn’t work, would you blame your friend?
Dear MacMall, I am not your friend. I am a customer. Don’t pretend that you are doing me a favor by selling me a computer.
Maybe I’ve been spoiled by companies that actually care about their customers, like Amazon.com, who–the few times I have had problems–ships me a new product before they even receive the defective one back. That’s why I’ve been a loyal Amazon.com customer for twelve years.
Absent the “customer service” people getting a clue, I’ll never buy from MacMall again.