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The Google: Inflection Point

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Google continued growing rapidly, albeit a tad less rapidly, and said they saw no weakness in the online advertising market from the oft-predicted recession. But they also said that they were going to focus more on display advertising to diversify away from their core CPC business. That’s exactly what I said to expect.

This will continue until people are feeling ebullient again. Long-term, Google’s real problem in garnering a much larger share of the advertising market is something else: Google can’t do brand advertising. They’re great for sales advertising, but that’s only–at most–half of advertising budgets.

Sales advertising is when the ad tells you to go to the car dealer this weekend and buy the car. Buy now. Only five left on the lot. Financing available.

Brand advertising is when the rugged man and the adoring woman drive through the verdant forest for thirty seconds while the Pats are taking a timeout from their pummeling by the Giants.

Brand advertising is a better investment, but it takes time, money and faith. Sales advertising gets you a measurable, but smaller, return tomorrow. When it’s go go go, you do sales advertising. When its build build build you do brand advertising.

Brand advertising requires the consumer to pay attention, identify with the message, and engage long enough to remember the brand. And it requires that this happens several times (although not too many times) every week. It’s both an art and a science, but mainly an art.

Internet advertising as it is currently practiced is incredibly poorly suited for brand advertising. Banner ads: you don’t see them, you don’t pay attention to them. If you do pay attention to one, you are certainly not engaging with it, unless you happen to be in the immediate market for the product. This is great for sales ads, but not for brand ads.

My agency friends are trying to figure it out: brands want to be on the internet, they need to be on the internet. But the techniques that worked when selling mortgages don’t work when selling soda. It’s not a question of display ads versus search ads. None of the current online advertising stuff works, nothing scalable works. Yet.

The internet could be a better medium for brand advertising than any other. The internet is built on communication, engagement and relationship. To harness this, an entirely new way of advertising needs to be invented, where attention and trust are paramount. This requires the consumer to be in charge, not the media.

There are a lot of companies trying to crack this code right now. And despite the highly visible mistakes, we’re getting closer every day. But Google is not one of them. Google is not in a position to be a leader in brand advertising on the internet, and this is the fatal flaw in the model of all of the Google bulls.